Warranty Information

Click here to fill out warranty claims form

Warranty Periods

All warranty periods commence from the date of delivery or date of in-store pickup/collection, whichever occurs first.

• • Refurbished / Used White Goods:
    Three (3) months warranty.

  • Factory Second White Goods:
    Six (6) to Twenty-Four (24) months warranty
    (The applicable warranty period will be clearly stated on the product listing and/or invoice at the time of purchase)

  • Carton Damaged White Goods:
    One (1) year warranty

  • Carton Damaged Televisions:
    One (1) year warranty

  • Brand New Furniture:
    One (1) year warranty
    (Excludes clearance products)

  • Mattresses:

    • Peakhurst models: Three (3) years

    • Sydney models: Ten (10) years

  • Brand New CHiQ Products:
    Three (3) to Five (5) years, subject to limited-time promotional offers
    – For details on the CHiQ bonus 2-year extended warranty promotion and eligible models CLICK HERE

Warranties

Subject to the terms and conditions below, Sydney Wide Discounts will repair or replace any product found to be faulty within the applicable warranty period.

If, upon inspection, no fault is found, standard delivery and inspection charges will apply. If the customer refuses to pay these charges, the warranty claim may be declined.

If it is determined that the product has been damaged due to misuse or external causes, including (but not limited to) exceeding manufacturer specifications, overloading, syphoning, customer-caused flooding, water ingress from the surrounding environment, or inappropriate installation, standard delivery charges will apply.

Where a replacement is provided, it will be the same or a similar product of comparable size and value. The replacement product’s warranty period will commence from the date of installation or collection from the trading premises.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures, you are entitled to choose a replacement or refund. For non-major failures, you are entitled to have the fault rectified within a reasonable time. If this is not done, you may be entitled to a refund or replacement. Sydney Wide Discounts’ responsibility is limited to the item purchased from our store.

If an item has been picked up, it must be returned to the store at the customer’s expense. If the customer requests delivery of a replacement item following a pickup, standard delivery charges will apply. If the original item was delivered, the replacement will be delivered at no additional charge.

Returned items must be in original condition. If an item is returned in an unsatisfactory condition, the replacement product will not be delivered, and a new delivery date will be arranged at the customer’s expense in accordance with Sydney Wide Discounts’ standard delivery charges.

The benefits provided by this warranty are in addition to other rights and remedies available to you under the law

Warranty Exclusions – Unauthorised Modifications & Repairs

The warranty will be void where a product has been modified, altered, repaired, serviced, interfered with, or adjustedby any person or entity other than Sydney Wide Discounts or an authorised service agent approved by Sydney Wide Discounts.

This includes (but is not limited to) unauthorised repairs, use of non-standard or incompatible parts, alteration of electrical or mechanical components, or structural modifications to furniture items.

Making a Warranty Claim

To make a warranty claim, customers must complete the Warranty Claim Form. A member of the Sydney Wide Discounts team will respond within 24 hours.

Proof of purchase is required for all warranty claims, including (but not limited to) the machine model and serial number, date of purchase, and amount paid. All warranty claims must be lodged within the applicable warranty period.

When submitting a warranty claim, customers must comply with all reasonable directions provided by Sydney Wide Discounts staff, including troubleshooting steps. Photos and/or videos may be requested to assist with assessment and resolution prior to any replacement or further action being taken.

All requests for information or action from Sydney Wide Discounts must be responded to within two (2) business days. Failure to respond within this timeframe may result in delays or the claim being declined.

Sydney Wide Discounts is not responsible for any costs incurred by the customer in connection with making a warranty claim.

Warranty of Refurbished White Goods

All refurbished white goods sold by Sydney Wide Discounts are intended for personal domestic use only. Use of these products in a commercial, rental or business setting will void the warranty.

All refurbished white goods are sold on an “as is” basis and are secondhand (used) products. The item displayed in photographs or selected in-store is the exact item that will be supplied.

While Sydney Wide Discounts endeavours to accurately capture and disclose visible marks, scuffs or scratches, additional cosmetic imperfections may be present, including (but not limited to) dents, bumps, cracks, rust, splits or similar wear that may not be visible in photographs.

As all refurbished products are secondhand, inspection is strongly recommended prior to purchase, particularly where aesthetics are important. Product photos and descriptions are provided as a guide only.

Cosmetic issues including (but not limited to) scratches, dents, scuffs, marks, rust, rips, missing shelves or similar do notconstitute faults and are not covered by warranty. Sydney Wide Discounts is not responsible for swap-overs or returns arising from incorrect choice or dissatisfaction with cosmetic condition.

Warranty of Brand New CHiQ Products

Sydney Wide Discounts currently stocks brand new CHiQ products only. Warranty coverage for CHiQ products is provided in accordance with CHiQ Australia’s manufacturer warranty terms.

For full warranty details, including coverage and exclusions, please refer to the CHiQ warranty information by Clicking here

Warranty of Mattresses

This warranty applies to SWD Mattresses and covers the original purchaser only, provided the mattress has at all times been used for normal domestic use.

What This Warranty Covers

This warranty covers the following manufacturing faults:

• Body impressions, visible indentations or sagging in the mattress surface of greater than 3 cm, measured with no weight applied (Does not apply to memory foam models)

• The fully uncompressed mattress measuring more than 5 cm shorter than the Australian standard in any direction when measured tape to tape

• Failure of the mattress to inflate to its full size after 60 days of regular use

What This Warranty Does Not Cover

This warranty does not cover:

• Minor imperfections that do not affect mattress performance, including slight variations in size or colour

• Individual comfort preferences relating to firmness, design, materials or feel

• Incorrect or unsuitable bed frame or foundation use

• Odour, as some materials may have a natural smell

• Damage caused by incorrect opening of the mattress or failure to follow delivery and unpacking instructions

• Damage caused by abusive handling, tampering or misuse

• Failure to use the mattress with a suitable foundation or frame, including adjustable bed frames, where adequate support (including centre support) is not provided

• Use for commercial, rental or business purposes (including but not limited to hotels, Airbnb or similar). In such cases, the warranty period is limited to 12 months

• Normal softening of the mattress over time

Mattresses have a natural break-in period, during which materials will conform to the body’s contours and weight. Softening of up to 3 cm is considered normal and is not a fault. A mattress is only deemed faulty where a permanent indentation exceeding 3 cm is present when no weight is applied.

Warranty of Brand New Furniture

If a brand new furniture item arrives missing parts, faulty, defective, or damaged during manufacturing, you must notify Sydney Wide Discounts within three (3) business days of delivery. Clear photos and/or video evidence illustrating the issue must be provided. Failure to notify us within this timeframe may result in the warranty claim being declined.

Manufacturer Warranty Exclusions

The manufacturer warranty does not cover:

• Normal wear and tear

• Damage arising from improper installation, assembly or modification

• Damage caused by pets, abnormal use or abuse

• Damage, wear or deterioration resulting from improper or lack of maintenance and/or care (including fabric, leather or timber)

• Damage to external or product packaging only

• Damage occurring during the customer’s own handling or transportation of goods from a Click & Collect pickup location

• Insignificant or minor variations in dimensions, colour, grain or finish

• Insignificant minor imperfections or superficial blemishes

• Change of mind

Sofas, Sofa Beds & Lounges – Additional Exclusions

For sofas, sofa beds and lounges, the following are not considered manufacturer defects and are not covered by warranty:

• Scuff marks

• Cushion compression (not failure)

• Change of shape of cushions

• Body impressions less than 32 mm

• Fabric pilling

• Loose or fraying stitching

• Tears to dust covers or small tears

Domestic Use Only

All brand new furniture items are designed for personal domestic use only.
Use of any furniture item in a commercial, rental or business setting will void the warranty.

Deliveries

Sydney Wide Discounts’ delivery team will take reasonable care and will endeavour to deliver items in their sold condition. However, due to the nature of transporting items without packaging, minor marks or bumps may occur during transit and cannot be guaranteed against.

Sydney Wide Discounts will take reasonable care during delivery but cannot guarantee that floors, walls, doorways or surrounding surfaces will not become dirty, wet, scuffed or sustain minor indentations during the delivery process. Customers are strongly advised to protect floors, walls and surrounding areas prior to delivery.

Customers are responsible for ensuring that all access routes from the boundary of the premises to the final delivery location (and, where applicable, the location of old goods to be removed) are of sufficient size, safe and free from obstacles. This includes consideration of the weight of the goods, the suitability and strength of flooring, and whether tiles or other floor coverings may be damaged due to load or movement.

To the full extent permitted by law, Sydney Wide Discounts is not responsible for any loss, cost, damage, expense, injury or death arising from the structure, fixtures or fittings of the premises being unable to safely accommodate the delivery or weight of the goods.

Customers warrant that all delivery information provided to Sydney Wide Discounts is accurate and complete. If incorrect or incomplete information is supplied, Sydney Wide Discounts reserves the right to refuse delivery, remove old goods, and/or charge additional fees as required, in addition to any other remedies available at law.

Delivery – Refurbished, Carton Damaged and New Whitegoods (fridges, washing machines & dryers)

Standard delivery charges include installation using existing fixtures, pipes and fittings (no extra parts will be supplied, only what comes with the machine). Please note, our drivers do not hang dryers.

Standard delivery charges include the removal of one old unit of similar size. The unit must be in clean condition and without mould, food waste, pests or infestation. If the old item does not meet these conditions, the delivery team have the right to refuse removal.

Delivery – Brand New Products (lounges, sofas, bed frames & mattresses)

Standard delivery charges for brand new in box furniture and mattresses is a drop service. Our delivery team will take the product into your home and place where requested, or can be instructed to leave in a safe location if no one is home at the time.

Setup and installation of bed frames and lounges/sofas can be requested for an additional fee per item, which also includes removal of packaging. Just select ‘Add Assembly’ before adding your chosen product to your cart.

Please note, our delivery team will not be able to assemble if this has not been booked or requested at least 24 hours before your delivery date.

Re-Delivery Fees

Sydney Wide Discounts’ delivery team will send a text message the night before delivery confirming an estimated two-hour delivery window for the following day.

Delivery is contingent on our delivery team being able to safely use their trolley for the entire delivery. Any stairs, steps, split levels, narrow access, steep gradients, obstacles or other conditions that may prevent this must be disclosed prior to delivery. The final decision on whether a delivery can be safely completed rests solely with the delivery driver.

Where delivery cannot be completed due to undisclosed or unsafe access conditions, a re-delivery fee will apply.

If the customer is unable to receive the delivery when the delivery team arrives a re-delivery fee will apply.

If the customer refuses to pay the applicable re-delivery fee, the sale will be considered incomplete.

Cancellation / Re-Stocking Fees

Cancellation requests made by phone or email more than 24 hours prior to the scheduled delivery date will incur a 10% cancellation fee, calculated on the total order value.

Cancellation requests made by phone or email within 24 hours of the scheduled delivery date will incur a 10% cancellation fee plus a 10% re-stocking fee, totalling 20% of the total order value.

Change of Mind / Returns with No Fault

Change of mind / no fault returns requested at the point of delivery will incur a 20% re-stocking fee, calculated on the total order value. The delivery driver will notify the store and remove the product(s) at the time of delivery. The refund, less the applicable fees, will be processed within three (3) business days.

Change of mind / no fault returns requested after delivery, within seven (7) days of the delivery date, will incur a 20% re-stocking fee applied to the total order value, plus a collection fee charged at the standard rate for the delivery location. The product must be unused and in the same condition as delivered. The refund, less the applicable fees, will be processed within three (3) business days following collection of the product(s).

Change of mind returns for brand new CHiQ products where the box and/or packaging has been opened or removed will incur a 30% re-stocking fee, calculated on the purchase price, plus a collection fee charged at the standard rate for the delivery location. The refund, less the applicable fees, will be processed within three (3) business days following collection of the product(s).

Deposits

All deposits paid to Sydney Wide Discounts are non-refundable. Deposits are not eligible for exchange or refund in the event of a change of mind.

All Sydney Wide Discounts products are sold “as is” or as seen in photographs, and customers acknowledge this at the time of purchase.